Normally all CHINCAN products are supplied with a warranty of 12 Months from the date of shipment. This warranty is entirely dependent on the following conditions:
1.The following circumstance don't belong to the warranty policy which is Man-made damages caused by improper operations.
2.The instruments must be operated in accordance with our operating guidelines; serviced and maintained on a regular basis
in accordance with the terms specified in the relevant user manual.
3. Only approved spare parts should be used in the instruments which bought from CHINCAN and these should be changed on
a regular basis as specified in the relevant user manual. Details of the approved spare parts and accessories for each
instrument are shown in the user manual or alternatively this information can be obtained from CHINCAN.
As one part of Chincan Sales Group, each factory has technical support staffs available offering repair and maintenance of the products exported by Chincan. We promise that all of our products will be easily accessible to technical support and manufacturer's representatives who are always ready and able to assist when needed.
Q: What after-sales service can be provided by CHINCAN ?
A: The after-sales service of CHINCAN is divided into two parts: technical support and maintenance.
Q: What about the technical support and maintenence?
A: Sometimes users will get some problems when they operate the instruments which are unfamiliar or first time use, users
can send us emails or call us about detailed information. We will provide users solution or operation video.For so many years’
experience, our instruments works well during warranty period. If there any parts are broken during warranty period, we would
like to provide spare parts for free.
Q: How to solve the disputes between CHINCAN and customers during the after-sales maintenance?
A: We will be customer oriented,and make concessions in some principles , we will properly handle the disputes to maximize